We Respect Your Territory
Like a well-trained pet, we ask permission before we follow you around. We use cookies to track your learning progress, remember your course preferences, and help us understand which pet care topics interest you most. We don't share this information with other packs - it stays within our den to make your experience better.
Our Pack's Promise
You know, after 40 years of caring for every kind of pet from hamsters to horses, I understand that trust is earned through transparency. This privacy policy isn't just legal mumbo-jumbo - it's our commitment to protecting your pack.
Information We Gather
Course Enrollment Details
When you join our pet care courses, we collect your name, email address, and information about your furry family members. This helps us tailor the learning experience to your specific needs.
Learning Progress
We track which lessons you've completed and your quiz scores - not to judge, but to help you pick up where you left off and celebrate your victories!
Community Interactions
Your questions, comments, and shared experiences in our forums help build our caring community of pet lovers across Canada.
Privacy Questions?
Don't hesitate to reach out if something isn't clear. We're here to help.
How We Use Your Information
Course Delivery
We send you course materials, reminders about upcoming lessons, and certificates when you complete programs.
Personalized Learning
Your progress helps us recommend the next best courses for you and your pet's specific needs.
Community Building
We connect you with other pet parents in Saskatchewan and across Canada who share similar challenges.
Support Services
When you contact us for help, we use your information to provide the best possible assistance.
Course Improvements
Anonymous usage data helps us understand which lessons are most helpful and where we can do better.
Legal Compliance
Sometimes Canadian law requires us to keep certain records for specific periods - we only do what's legally necessary.
Your Rights & Controls
What You Can Do
How to Exercise Your Rights
Just send us an email or give us a call. We don't make it complicated with fancy forms or hoops to jump through.
Response Time: We'll get back to you within 5 business days. Most requests are handled within 2 days because we know your time is valuable.
How We Protect Your Information
Security isn't just about technology - it's about building a culture of care and responsibility.
Encrypted Storage
All your data is encrypted both in transit and at rest using industry-standard protocols.
Access Controls
Only authorized team members can access your information, and only when necessary for course delivery.
Regular Audits
We regularly review our security practices and update them based on the latest best practices.
Third-Party Services
We work with trusted partners to deliver our courses effectively. These include:
- Payment processors for secure course purchases
- Email services for course communications
- Analytics tools to improve our website (anonymized data only)
All our partners are carefully vetted and must meet the same privacy standards we hold ourselves to.
Data Retention
We keep your information only as long as needed:
Course Progress: 3 years
So you can return to courses and access your certificates
Communication Records: 2 years
For customer service and support purposes
Marketing Data: Until you opt out
We respect your choice to leave our mailing list
Policy Updates
If we need to update this policy, we'll email you about important changes at least 30 days in advance. Minor clarifications might be updated without notice, but we'll always note the revision date below.
Last Updated: September 19, 2025